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Providing “SaaS with a service”, we pride ourselves on offering friendly, local in-market expertise to support the success of our customers.Expert Services
Happy customers ans leads = higher engagement, more conversions. Integrate live chat on your website, provide customers and leads with fast service and convert visitors into customers through personal and accessible chat.
Happy customers and higher engagement with good webcare. Conversations & chat in one clear concise tool. Super fast personal contact. Answer incoming queries quickly and effectively.
Chatbots make service work easier. They are scalable and efficient. Your employees will have more time to pay genuine attention to the customer. Where necessary, the chatbot switches directly over to the right employee. Artificial Intelligence (AI) ensures continuous improvements by proactively making suggestions for improvements based on user experience. This way you can make your chatbot smarter. Thanks to the clear dashboard, you can keep track of how your chatbot is performing. How many and which questions are being dealt with and what can your bot still learn? Plenty of opportunities for integrations with all your current tech stack.
Your customers expect lightning-fast service online. Whenever possible, they expect response within a day and immediate answers to questions. We can help with the latter by bringing questions from all conceivable channels together in one real-time overview. Agents see what’s going on and can help customers immediately. Choose the fastest service via live chat and reduce your response time to minutes.
Every incoming question gives you the opportunity to show that your customer is important to you. Make it easy for your website visitors to ask questions via live chat. Answer requests for more details and clarify the status of your inventory. This way, you make the most of these opportunities to demonstrate your service and work on better customer relations.
Is your organisation growing faster than expected? Congratulations! But that means the volume of customer contact is growing too. Expand your live chat with chatbots. They don’t sleep, they don’t go on holiday, and if you need more, you just get more. There’s no recruitment and selection involved. Equally useful: they take work out of people’s hands, allowing your valuable staff to focus where they are needed.
Chatbots take over common online customer questions and conversations 24 hours a day. Also on weekends. Is a question too complex? Then a chatbot offers the customer a smooth handover to a real employee.
Chatbots don't just work through live chat. They can also take over customer conversations via messaging or social media channels and even via WhatsApp. This way you can automatically capture up to 40% of the conversations. Count out your winnings!
The OBI Bots platform is user-friendly chatbot software that doesn’t require any technical skills. Anyone can build, implement, train, and analyse the chatbots like a real expert. Don't have time for this? No problem, we can also take care of the entire process for you.
Easily create chatbot conversations with the visual drag-and-drop chatbot builder. You can build a conversation within just a few minutes.
You can choose to either build your chatbot yourself or have us do it for you. We can arrange the complete implementation for you, or if you’d rather be more hands-on, then you have the option to develop your own chatbot. You can customise your live chat widget to suit your brand and needs, making sure you are instantly recognisable and add corporate identity elements such as colours and logos to your widget.
Contact your local Spotler team and let us show you how Spotler helps over ten thousand marketers and communication professionals be successful in their email marketing with a solution that fits their needs.