Need
Products
Industry
Use Case
Omnichannel Marketing Automation
Integrations
Next steps
Amazing Support
Partner Community
Consultancy & Services
Help centre
That Marketing Podcast
Spotler
Work with us
Get up to date
Get in touch
Support
Amazing Support: We’re commited to helping you get the most out of our platform.
No matter how good our software is, we know you will have questions or find something that’s not working as you expect and then it’s nice to know that you can reach our support team directly.
Local, personal and friendly support
No matter how good software is, you can always run into questions, or need support in making the right decision and we want to be part of that journey with you so do reach out to us. Rather than a faceless corporation who have phone numbers that are impossible to find, support are on hand to find the answer with you.
- Direct line into support on: 01483 411 911 – option 2
- Live chat in the product
- Email – support@spotler.co.uk
- Create your own support ticket and see the status of your companies’ tickets
We support you every step of the way
Don’t you hate it when you have to figure everything out yourself when you start using a new software! That’s why we have an onboarding programme and amazing support to make sure you get running straight away. As soon as you become a customer, we will work with you on the following step-by-step plan.
Upgrading from Pure360 to Spotler Mail+? Then worry not! We have prepared a tried and tested migration roadmap with minimal disruption to your existing marketing operations. Learn more at our help centre.
1. Agree upon requirements
2. Create your Spotler Mail+ account
3. Training with our support team
4. Populate your account
5. Test sends
6. Go Live!
Expert resolution
Our local support teams comprise of product experts who speak your language and know the software inside out. In almost all cases, they will solve your problem with one call and always have an answer to your question, leading to 95% of our customers saying they are very satisfied with how their query was resolved. If you don’t have a specific problem, just have a question, or would like some guidance on best practices with our software, why not book a session with one of these product specialists?
Get onboard
With Spotler, you don’t just get a login to the product and an email wishing you luck. We have extensive onboarding programs to ensure your team is getting the best value from our software and that it is delivering what you need. If you need more, our experienced in-house expertise team are available to provide training, and our local professional services can take you through every step to success.
Help yourself
In the Spotler software you will find the handy ‘help’ button on every page that gives you key overview of help articles. You can, of course, also search more extensively. In the Spotler Help Centre you will find explanations about all parts of the software. Have a look around. Who knows, it might save a call to the support team.
Local, knowledgeable, available and friendly
SaaS with a Service
Local, easy to contact and here to help
95% satisfaction
Almost all of our customers are happy with resolution
Friendly in-market
Local expertise by telephone, email or chat
Good start
On-boarding sets you up for success
Self-help
Extensive online help and documentation
SaaS with a service
Tired of working with faceless tools, unable to find a telephone number for their support and looking to work with a vendor that’s more….. human?
Chat with our local team and find out how, regardless of your marketing challenge, our expert team can support you with the technology and best practices to support your success.
