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WhatsApp as a customer channel? Use the WhatsApp Business API. With up to 99% open rates and 2 billion monthly users worldwide, there’s no better channel for creating conversations.
By utilising the WhatsApp Business API, you can establish a rapid and personalised connection with your customers. Integrating this API with your customer service software enables your entire team to collaborate seamlessly.
Connect with your customers quickly and personally through the WhatsApp Business API. Integrate it with your customer service software and let the whole team work together.
The WhatsApp Business API lets multiple users respond to WhatsApp messages. This not only enables you to handle high volumes, but it also ensures a smooth transfer between colleagues.
When you integrate the WhatsApp Business API with our online customer service tool, all your messages are delivered conveniently alongside your other customer contact channels. That means your team never loses track of them.
Is the volume increasing while you’re often asked the same questions? Then integrate chatbots into WhatsApp and answer your customers quickly and automatically 24/7.
Does a conversation need something extra? WhatsApp makes it easy to share images, videos or locations. This creates immediate clarity in a conversation, and it can also be used for commercial opportunities.
Do you receive messages you can’t answer immediately, perhaps because they arrive outside of business hours? Then create templates with additional information or instructions.
With billions of users worldwide, WhatsApp puts you in almost every customer’s pocket. No customer contact channel is as personal yet fast as WhatsApp.
Sandra Huijsman, Information Coordinator Deparment Society of Municipality of Terneuzen
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